Our commitment
Every grievance is acknowledged within 1 working day and resolved within 15 working days. If a case remains unresolved beyond that, it escalates automatically to the next tier below.
Level 1 — Your assigned advisor
First raise the concern with the Moneymax Fingrow advisor handling your file. Most process questions are resolved at this level within 24–48 hours.
Level 2 — Grievance Redressal Officer
Unresolved concerns escalate to our Grievance Officer.
Email: connect@moneymaxfingrow.com
Phone / WhatsApp: +91 98843 33933
Hours: Mon – Sat, 10:00 AM – 7:00 PM IST
Level 3 — Principal Officer
If dissatisfied with the Grievance Officer's response, escalate in writing to the Principal Officer at the registered office (Chennai, Tamil Nadu, India) with your reference ID and correspondence history.
Level 4 — Lender grievance cell / RBI Ombudsman
Grievances specific to loan sanction, disbursal or servicing lie with the lender. The lender's grievance cell is the appropriate first authority. Unresolved cases can be escalated to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021 via cms.rbi.org.in or the RBI Sachet portal at sachet.rbi.org.in.